Announcing Jenna’s Patreon!

I’ve started out on an interesting new venture: Patreon. I come from a mostly fanfiction background, so the idea of taking money for my work is still a little new and weird for me, but I do plan to eventually maybe transition into writing full-time so this is a sort of¬†second step in that direction. (The first step, of course, being the anthologies I’ve been published in.) All of the money actually goes toward production costs, so it’s not like the money is really going to me, but maybe one day some might.

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BishounenCon on Geeks Out

My first article for Geeks Out is up and it’s a review of BishounenCon 2017.

Overall, I had a blast and so did the attendees. We were short staffed, but we made it work and I think we really put on an excellent convention, especially for a first-year convention. There were some snafus, like not having a long enough HDMI cord for the panel room with AV and not being able to stream the content we were planning on from Funimation, but that’s lessons learned. Never trust streaming and no HDMI cord is long enough unless it can stretch across the room. We actually did a late-night Walmart run for a 12′ HDMI cord but that was still too short.

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Dead Ends

By the time you read this, I will (hopefully) be recovering from my hysterectomy. Yep, you read that right. Hysterectomy. I’m in my early 30’s so I’m not exactly the normal group for this kind of surgery. It wasn’t exactly in my plans when I went to my new gynecologist trying to get an explanation for the pelvic pain I’ve had for years. I’d been through four previous gynecologists who assured me that “oh, that level of pain is normal” while I was throwing back multiple layers of painkillers once a month and unable to sleep on my stomach from the pain. Hell, poking me in the stomach in the wrong spot could make me double over.

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Movies I’m Looking Forward To: March 2017 Edition

January and February were fairly low on movies I was interested in, though if you haven’t seen Hidden Figures or Rogue One and they’re still playing near you, get thee to a theater. (Or wait for the DVD.) Both were solid movies. But now, on to the months ahead and March is looking good.

Beauty and the Beast – March 17

I’m not a Disney fanatic, but I shared a womb with one so there’s no doubt I’m going to see this movie. Beauty and the Beast is actually one of my favorites out of the older Disney movies and so far the remake looks delightful. Mostly. I adore the casting of Emma Watson as Belle and Luke Evans as Gaston, but what they did to Lumiere, Cogsworth, the Potts, and the other enchanted servants is absolutely dreadful. The teapot with human eyes is the stuff of nightmares. Aside from cringing every time one of those characters is onscreen, it does look like an enjoyable movie and it looks like they’re keeping a lot of the musical numbers that make Beauty and the Beast a classic.

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Why Customer Service Matters

I’ve had marketing on the brain of late as BishounenCon, Yaoi North, and RainbowCon all loom near like the trifecta¬†of gay convention doom. My day job, aside from being a bad-ass code monkey, deals with social media and support chat. That’s part of the fun of working at a start-up. There’s only so many people to do so many jobs. Not to brag, but we’ve got awesome customer service. We have the kind of customer service that customers compliment us on.

The thing is, good customer service isn’t hard. You need to do three things:

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